Privacy Policy

Effective date 3/15/2024

MT M&R LLC DBA Heaven's Best Carpet Cleaning of Kalispell, MT

A. Introduction

MT M&R LLC Heaven's Best Carpet Cleaning of Kalispell, MT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

B. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, and details related to service inquiries or appointments.

Non-Personal Information

We may collect non-personal information such as browser type, IP address, and website usage data for analytics and site improvement purposes.

C. How We Use Your Information

We use collected information to:

Respond to service inquiries and requests

Schedule and confirm appointments

Provide estimates and service updates

Communicate with customers regarding services

Improve our operations and customer experience

D. Text Messaging & SMS Communications

If you provide your mobile phone number and give affirmative consent, Heaven's Best Carpet Cleaning of Kalispell, MT may send SMS or text messages related to service inquiries, appointment confirmations, reminders, scheduling updates, customer support, and service notifications.

Types of SMS Messages

SMS communications may include transactional messages such as:

Appointment confirmations

Appointment reminders

Service notifications

Technician arrival updates

Billing and invoice notifications

Customer support responses

If you separately opt in to marketing communications, you may also receive promotional text messages related to our pool cleaning, maintenance, seasonal services, or special offers.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP.

Mobile opt-in data and SMS consent are not sold, rented, shared, or disclosed to third parties for marketing or promotional purposes. Information may be shared only with trusted service providers and messaging partners necessary to deliver SMS communications and operate our business.

E. Disclosure of Information

We do not sell or rent personal information. We may share information with third-party service providers who assist us with business operations such as communications, scheduling, and customer support, or when required by law.

F. Cookies

Our website may use cookies to enhance functionality and user experience. You may manage cookie preferences through your browser settings.

G. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

H. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. You may also withdraw SMS consent at any time by replying STOP.

I. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

J. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: (406) 250-5550